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Thank you for purchasing our products on brokenplanetmarket.shop.

To be eligible for a refund, you must request the return of the product within 3 business days from the delivery date to receive a replacement. The product must be in the same condition as when you received it and in good condition in any way. Please contact us before applying and returning the item. Our support team will review your request and provide you with an application form.

After receiving your item, our team of professionals will inspect it and process your refund. The money will be refunded according to the original payment method you used at the time of purchase. For credit card payments, it may take 5 to 10 business days for a refund to appear on your credit card statement.

Carefully inspect the content for any physical defects or damage related to transportation.
Verify that you have received the correct products.
Damaged merchandise must be reported within 3 business days from the delivery date to receive a replacement.
Customers are responsible for return shipping fees. Original shipping fees, customs fees, and import taxes are non-refundable.

If anything is unclear or if you have any other questions, please do not hesitate to contact our customer support team.